Complaints and Grievances

Purpose:

The Texas School for the Deaf (TSD) is committed to resolving concerns promptly and fairly. This page explains how employees, students, parents, and community members may file formal complaints under Governing Board policy.

Policies Covered:

DGBA - Employee Complaints/Grievances
FNG - Student and Parent Complaints/Grievances
GF - Public Complaints

Who Should Use Which Policy?

If you are…	Use policy	Link
TSD Employee	DGBA	View Policy
Student or Parent	FNG	View Policy
Community Member	GF	View Policy

Steps in the Complaint Process

Level One - First Step

• Complete the correct complaint form.

• Submit it on time.

Deadlines

Submit within:

• 60 days from when you knew (or should have known) about the issue

OR

• If you tried to resolve it informally first:

• 90 days from when the issue happened

OR

• 30 days after you received instructions on how to file.

What Happens Next

• A meeting will be scheduled within 10 days.

• You may bring a representative.

• You may submit documents.

• You will receive a written or signed video response within 20 days after the meeting.

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Level Two - Appeal

Level Three - Final Appeal

Important Information

Complaint Forms:

TSD Employee Complaint Form

Student/Parent Complaint Form

Community Member Complaint Form

Last Updated: Feb 19, 2026